QUESTIONAIRES

MAIN RESULTS VIA SURVEY MONKEY

Open questionnaire for dentists

What length of video 1 min + under 2
What number of videos in my care around 5
What video format- animation with text
Preference -music with audio
Rate scoring in my teeth—reasonable +
Further support -teeth4life.org.uk

Dentists

90% use Apps
90% have email access in surgery
50% downloaded App
Do you think template protects litigation NO 55%
Think sending email oral cancer useful 75%
90 5 prefer videos with audio
IS 20 mins too long to customise App 45% yes
Is NHS committed to prevention 82% NO

A mix of DCPS and public

70% DCPS answered
Video format 72 % preferred video animation text and audio
Video length preferred a minute, less than 2
955 found easy to use
Most liked App. Ease of use. Useful for schools to teach children
Some videos too long, and self monitoring difficult?

Review of care4teeth.org website from April1 , 2018 by patients

60% very positive about site
65% thought high quality
85% could see the need
Positives-Good honest clear information
30% unlikely to use an App
60 % would use it monthly. 12 % never
Few would recommend it
Exclude adverts, make appointments, gum scores
90% respondents over 40
90% though dental health related to general health.

THESE ARE LINKS TO SURVEYS ON LINE

JUST LOOK AT THEM, DON'T COMPLETE AND WE CAN DISCUSS CHANGES.

Press on link to see survey

DENTISTS

Dentists
https://www.surveymonkey.co.uk/r/BMP27LW

Hygienists
https://www.surveymonkey.co.uk/r/6QFMBQH

Public
https://www.surveymonkey.co.uk/r/ZBQ8CPL

Dental therapist
https://www.surveymonkey.co.uk/r/5D6NJKQ

Practice manager
https://www.surveymonkey.co.uk/r/6PFXSG7

Dental nurses
https://www.surveymonkey.co.uk/r/6P6H6NS

Dental Receptionists
https://www.surveymonkey.co.uk/r/66KYKLJ

This is the pro forma for interviewing individual DCPS
this is a background video on asking the correct questions.
These is another video in the how to start a start upon how to do it.

https://youtu.be/yP176MBG9Tk
https://youtu.be/qAws7eXItMk

Format for Interviews

Is this the best person to talk to?
Talking to the wrong people wastes energy and gives a false impression of the market. It is important to establish whether the person you are talking to has first-hand experience and whether they will buy the product?

Tony to consider how to reach 4-6 people in the right market? // At least half - new dentists (possibly 2 focus groups of 3?).

Hello and thank you for taking part in this session today. My name is xxx and the aim of the session today is to find out more about how you market yourself, as a hygienist/dentist and about how you do aftercare. We also have some ideas that we would like to run past you. xxxxxxx [keep the description wide]
The session will last 30 minutes. [pilot first with someone for timings]
There are no right or wrong answers today. The most important part is that you participate and think creatively. We want to hear your thoughts and for you to help us develop some new ideas.
We will be video-recording/ recording / photographing parts of the session for research purposes only. We will also share this information with Business West who are working with us on this project.
Remember that what you see / hear today is confidential
Any questions before we start?

If anything confidential will be discussed, you may wish to ask the participant to sign a confidentiality agreement. It is your responsibility to ensure that the proper data protection is in place.

It is helpful to write interviews in the 2nd person in a natural tone of voice so that you are able to read the questions directly. The general principle is to ask an open-ended question and allow the person to answer, then to follow it with more specific questions to clarify why they think a certain way, for further detail or to check specific assumptions.

Background
For a realistic insight into how your customers think, it’s important to start with background questions before introducing concepts. If we introduce the product/ assumptions too early, we will bias the responses.

Dentist / Hygienist interview.
Name_______________________________ Date________________________________

To start with, please can you introduce yourself with your name, occupation and a bit of background etc.

Probe: how long have they been a dentist/hygienist?
Probe: practice they work for?

2. What do you enjoy and what do you dislike about the job?

3. What does your routine tend to look like day-to-day?
Probe: times for admin / between patients - how do they use them?

Themes
Aim for a few good, open ended questions to keep the conversation on track.
Think about the emotions involved as well as the functional benefits.
Make sure that you ‘dig’ deep enough to uncover reasons why. (eg If they say that convenience is important to them, it’s important that you find out what that looks like for them.)

How do you currently approach finding new patients?

Probe: Their priorities
Probe: tried anything different?
Probe: What works / what doesn’t?, Why?

How do you currently approach retaining patients? [THEME]?

Probe: Their priorities
Probe: tried anything different?
Probe: What works / what doesn’t?, Why?

4. I’m interested to know which software / programs you currently use in your practice and how you find using them?
Probe: how do they find using them?
Probe: which programs contain the info that would need to be copied into the app?
Probe: do they already do any form of duplication?

5. Do you use Apps? Which do you like?
Why?
Colour response, ease of use?
Intuitive
yOur favourite Apps. Why?
Why do you use them,
Do you get notifications, reminders.
Which do you like, irritate.
Have you made any online booking.
Ever used your phone , FaceTime, photos for doctor?

Concepts- show possibilities

I’d like to share a few ideas with you for your feedback.
I’m interested in anything that would be really helpful to you day-to-day
I’m also interested in anything that would be inconvenient/ a barrier to using it?
Do these pictures help the patient understand

What if… show step by step images of how it works

Summary

Would you pay (give price brackets)?
(Sense check) Which budget would it come out of/ would you pay personally?
Would you consider working from home?
Any final thoughts?
Thank you for your time.

Questions to be framed and order changed

The theme to the practice will be basing an application to support funding for an App to promote Oral cancer early diagnosis. If we get funding the content and the scoring for oral health can be verified and improved, but show most dentists are happy with is and show results, and explain previous surveys positive.
App is free download, free for all the dental team.
A minimal charge for dentists, as they advertise themselves more

Need to check what the Application for NHS funding needs.
Include future teledentistry and language

The following were my initial notes, and there I made the survey. Any suggestions?

DENTISTS SURVEY

When at home, do you use your phone/tablet, or a PC?
Do you use mobile Apps, mobile website, or not sure?
Do you use your phone for mobile banking, or a pc
Do you prefer text, or video information?
Do you use a webiste or mobile to explain the BPE, or don’t have time
What do you use to improve health habits
Do you advise monthly six monthly, or don’t advise that your patient checks for oral cancer
Do you engage your patients with a website
Do you engage the user with their details on Your App?
Do you spend more on trying to attract new patients, or retain existing ones
Do you have your specific services linked to your profile, and can you change it yourself in minutes

PATIENTS

Do you know your BPE
Do you know care for other family members?
Do you prefer tailored advice via leaflets, printouts, videos
How often do you look at the practice website- what pages?
Do you explain the mouth is the sentinel of the body
Do you prefer to learn through text ot videos?
Which do you advise is most important for gum health, toothbrushing, toothpaste, mouthwash
Do you know Oral cancer is increasing and preventable. Do you know how to check yourself
Would you prefer to check yourself monthly, or wait and let the dentist check annually?
Would you prefer to spend more time at the dentist?
Would you prefer to help guarantee your treatment lasts longer
Would you like to get supportive oral hygiene advice while at home

HYGIENISTS

At home do you use a PC, or a mobile/tablet?
Do you use websites or Apps for health improvement
Do you have a Facebook page
Do you remind your patients monthly on disclosing themselves and or their children
Do you remind patients monthly to use interdental brushes to improve habits
Do you give the same OHI repeatedly, or do you reinforce the advice through other channels
Do you disclose your patients, or give advice on how to do it at home
Do you advise patients to monitor their oral health including mouth cancer
Do you know it takes 10 minutes to have your own free App to help with the Above. Download the free teeth4life now. Even better customise the App for yourself via care4teeth.co.uk
What would you like to see in the App.
Would you want to learn how to customise it further for free
Would you like to give OHI from home

NURSES

At home do you use a PC, or a mobile/tablet?
Do you use websites or Apps for health improvement
Do you have a Facebook page
Do you remind your patients monthly on disclosing themselves and or their children
Do you remind patients monthly to use interdental brushes to improve habits
Do you give the same OHI repeatedly, or do you reinforce the advice through other channels
Do you disclose your patients, or give advice on how to do it at home
Do you advise patients to monitor their oral health including mouth cancer
Do you know it takes 10 minutes to have your own free App to help with the Above. Download the free teeth4life now. Even better customise the App for yourself via care4teeth.co.uk
What would you like to see in the App.
Would you want to learn how to customise it further for free
Would you like to give OHI from home

DENTAL THERAPISTS

At home do you use a PC, or a mobile/tablet?
Do you use websites or Apps for health improvement
Do you have a Facebook page
Do you remind your patients monthly on disclosing themselves and or their children
Do you remind patients monthly to use interdental brushes to improve habits
Do you give the same OHI repeatedly, or do you reinforce the advice through other channels
Do you disclose your patients, or give advice on how to do it at home
Do you advise patients to monitor their oral health including mouth cancer
Do you know it takes 10 minutes to have your own free App to help with the Above. Download the free teeth4life now. Even better customise the App for yourself via care4teeth.co.uk
What would you like to see in the App.
Would you want to learn how to customise it further for free, with video explanation of your expanded duties
Would you like to give OHI from home
DO you email your patients their BPE, or give them a card

PRACTICE MANAGERS

At home do you use a PC, or a mobile/tablet?
Do you use websites or Apps for health improvement
Do you have a Facebook page
Do you get asked socially for dental advice
Do you make practice templates for reminders
Do you control the practice website and update it regularly
Do you have a forum to help discuss dental practice management problems
Do you use webinars to help support your IT support
Do you have your own profile, highlighting your skills and responsibilities at the practice
Do you know it takes 10 minutes to have your own free App to help with the Above. Download the free teeth4life now. Even better customise the App for yourself via care4teeth.co.uk
What would you like to see in the App.
Would you want to learn how to customise it further for free

RECEPTIONIOSTS
Less but to support use

Do you encourage to download app while patients wait
Do you know how to download a QR code
Do you have a QR code on reception
Do you use practice videos on a screen in the reception
Have you seen the free videos on the teeht4life.org.uk website
Do you send people Phots you like?
Do you advise on Apps you find useful such as podcasts. Children’s Dental Apps, your practice App
Do patients ever ask you about procedures?

QUESTIONAIRES

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Please provide link and details here, as well as any feedback.